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Delivery Information

The products offered on the website will only be sent to countries of the European Community, mainland Spain and the Balearic Islands, except the Canary Islands, Ceuta and Melila, as well as islands of countries of the European Community.


Shipping conditions for Peninsular Spain


The shipment will be made by express courier companies Correos Express, GLS, TIPS@ or DHL. The home delivery time will be 1 to 2 business days depending on the destination population. Orders over €50 will have free shipping without weight or volume limitations for mainland Spain.


The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to fulfill it to the best of its route and schedule possibilities. .



Large volume merchandise is sent by the DHL company, the stair climbing service is not included, the carrier will leave the merchandise at street level. We have the option of an additional service for the lift to the door of the home, you can contract it by telephone or by email, we will calculate the additional amount.


 

The price of the products does not include installation or assembly.



Shipping conditions for Balearic Islands


Shipping will be made by UPS or DHL courier companies. The home delivery time will be 1 to 2 business days.


Shipments to the Balearic Islands will be carried out free of charge if they are less than or equal to 20 Kg and greater than €75.


You can track the shipment, we will send you notification and tracking number by email.


The maximum measurements of each package must be less than 120 cm and less than 32 kg. If it is higher than what is described above, an additional increase will be charged that will be calculated on the website before finalizing the order.


The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to fulfill it to the best of its route and schedule possibilities. .


Shipping conditions for Portugal


The shipment will be made by the express courier company TIPS@. The home delivery time will be 1 to 2 business days depending on the destination population.


Delivery times are counted from the moment the order leaves our warehouse, which we will notify you by email.


The maximum measurements of each package must be less than 190 cm and less than 50 kg. If it is higher than what is described above, an additional increase will be charged that will be calculated on the website before finalizing the order.


In some cases and depending on the availability of the product, our incident team will contact you to provide a solution and to inform you of the delivery time once the selected product is available.


The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it to us in the order comment and the transport company will try to fulfill it to the best of its route and schedule possibilities. .

 

Shipping conditions for countries of the European Community


The shipment will be made by the international transport company UPS or GLS.


They will be delivered to Access Point collection points closest to your home (UPS will send you location and schedule).


Transit time for delivery will be 2 to 4 business days depending on the destination population.


The cash on delivery option for shipping to Europe is not supported.


Shipments to France will be carried out free of charge if they are less than or equal to 10 Kg and greater than €75.


You can track the shipment, we will send you notification and tracking number by email.


Shipments to Europe are subject to weight and/or volume restrictions (maximum measurements of each package must be less than 120 cm and less than 32 kg), so some very heavy or bulky orders cannot be sent under these conditions. When this happens we will contact you to evaluate other possibilities.